Privacy Policy for VUGO: Book Bike, Taxi and Ambulance

Effective Date: 12/02/2025

At VUGO: Book Bike, Taxi and Ambulance ("we," "our," or "us"), we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our services. By using our app, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

• Name, phone number, email address, and payment details.
• User profile information such as preferences and settings.

1.2 Location Data

We collect real-time location data to enhance your experience, including:

• Current location for booking bikes, taxis, and ambulances.
• Travel route details for navigation and service accuracy.

2. How We Use Your Information

We use your information to:

• Facilitate seamless bookings for bikes, taxis, and ambulances.
• Securely process payments.
• Provide real-time service updates (e.g., driver details, ETA).
• Improve app functionality and user experience.
• Send promotional offers, service updates, and announcements.
• Detect and prevent fraudulent or unauthorized activities.

3. Sharing of Information

Your data may be shared with:

• Drivers/Service Providers: To fulfill booking requests (pickup and drop-off details).
• Payment Processors: To handle secure transactions.
• Technology & Marketing Providers: For app maintenance, analytics, and promotions.
• Legal Authorities: When required by law or to protect our rights and users.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption for sensitive data such as payment information.
• Regular system updates and security audits.
• Access controls to limit unauthorized access to personal data.

Note: While we take stringent measures, no method of electronic transmission or storage is completely secure.

5. Your Choices & Rights

You have control over your personal data:

• Access & Update: Modify your profile and settings directly within the app.
• Location Permissions: Enable or disable location tracking via your device settings.
• Marketing Preferences: Opt-out of promotional messages in-app or by contacting us.

6. Third-Party Links

Our app may contain links to external websites or services. We are not responsible for the privacy practices or content of third parties.

7. Children’s Privacy

VUGO: Book Bike, Taxi and Ambulance is not intended for children under 13 years of age. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated within the app and will reflect the updated effective date. We encourage users to review this policy regularly.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@vugo.co.in